Payment – All custom pieces require payment in full up front before we begin. We accept credit cards via Paypal/etsy, cheques, bank transfers or Barclays pingit. We require payment in full before we begin any project.
Please use contact form or phone 01296682992
Standard Size orders – You have up to 3 business days to cancel your order. We also accept returns on standard size products and listings within 14 days of purchase. Any return must be authorized by Sarah at firstname.lastname@example.org and the buyer maybe responsible for shipping and handling fees associated with the order. A 20% restocking fee maybe imposed for any unauthorized return.
You have 3 business days to cancel your order for custom work. All custom listings or orders are non-refundable after 3 days. No returns accepted for custom orders. However, exchanges and replacements will be considered in the case of damage or workmanship.
All international buyers are responsible for import sales taxes and duties.
Insurance – If you would like to purchase insurance at a small additional charge, please contact me and I will be happy to arrange it. packages usually arrive with no problems, but lost, stolen or damaged goods can happen. Sarah Maidment Interiors is not responsible for lost, stolen or damaged items if insurance is not purchased.
Tracking– International shipping may not come with tracking. If you would like tracking for your goods, at an additional charge, please contact me, and I will arrange it.
Shipping Address – I will ship to the address of your choice. Please provide me with the correct shipping address.
Combined Shipping – I always combine shipping for multiple purchases. Please note that shipping costs for combined orders are estimates, and I always check for shipping and handling overcharges. If there are any over charges, these will be refunded to you via Paypal.
Shipping Costs – Shipping costs include packaging/shipping materials.
Refunds and Exchanges
Returns – Sarah Maidment Interiors will accept returns on standard sizes within 14 days for any reason. However, the buyer is responsible to pay for the return shipping and full amount will be returned, less the shipping cost after the item is back in my possession. Custom furniture is not eligible for return, refund or cancellation.
Changes – If changes are requested after specification documents are signed off and an order is placed there maybe an additional charge applied depending on the circumstance.
Lead Times – Lead times for custom orders is between 1-4 weeks depending on the item, but will be confirmed prior to your order process.
Other Information – All items of furniture, including mirrors have been previously used. The furniture is sound and well prepared prior to any painting and finishing.